The James+James Promise

The James+James Promise

We believe craftsmen should stand behind their products. That’s why we promise:

1. If your item isn’t delivered the color, size, or style that you ordered, we’ll fix or replace it.
2. If your item arrives damaged and the damage is noted at delivery, we’ll fix or replace it.
3. If your item ever cracks or splits, we’ll fix or replace it.
The James+James Promise is our guarantee to you for as long as you own your custom James+James furniture. Even though we ship thousands of items each year, our small team is like a family. That means you won’t get stuck behind call centers and big company policies if everything isn’t right. The same person who answered the call to help you place the order will be there if you need any help after the sale. 

Our furniture is handcrafted from real wood and we recognize that's not for some people. Please be sure to read "What should I know about James+James before ordering?" on our FAQ page for our Cosmetic Standards.