Frequently Asked Questions
HOW DO I ORDER
I DON'T KNOW WHERE TO START
I NEED HELP DECIDING
WHAT SIZE TABLE DO I NEED
WHAT FINISH COLOR SHOULD I CHOOSE
TABLE CUSTOMIZATION OPTIONS EXPLAINED
HOW DOES SHIPPING WORK
DO YOU OFFER FINANCING
Yes, we offer 3 to 12 month payment plans through Affirm Financing. Select "Affirm Monthly Payments" at checkout to apply.
DO YOU OFFER RUSH SERVICES
Orders will be built in the order they are received, and to-date all orders have been filled and are expected to be filled within the typical turnaround time
DO YOU HAVE A WARRANTY
WHAT CAN I CUSTOMIZE
WHAT DO THE ICONS MEAN
Items hand built and hand finished by the James+James team.
Items hand finished by our team.
Items curated by James and his team.
Items that ship free!
WHAT SHOULD I KNOW ABOUT JAMES+JAMES BEFORE ORDERING
James+James is a garage started, locally owned furniture company. James+James tables and beds are hand-built by a small team of local craftsmen at our shop in Arkansas. We also offer a collection of furniture that we source responsibly and hand-finish onsite. Additionally, we offer a curated selection of decor items, lighting, furniture, and rugs from across the globe.
At James+James, we take great pride in each and every piece of unique piece of furniture of solid wood furniture that we sell. The furniture that is handcrafted and brushed finished by our team is built using solid wood that is distressed and has a reclaimed look. Given the handmade and hand finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you. Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern.
Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable, hand brushed finishes, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture.
Solid wood may expand and contract due to changes in temperature and humidity. This means that the gaps between the boards of a traditional table top may get wider over time and need to be cleaned. This natural movement enhances the one of a kind beauty of solid wood, handcrafted furniture. It does not affect structural integrity and is not considered defective. For customers that prefer to never have gaps between their table top boards, we recommend choosing our jointed top option, which eliminates cracks and spaces between the boards in the table tops. Jointed tops expand and contract as a whole. You will still see the beautiful and natural open knots on jointed table tops. We do not offer machine manufactured perfection - no two pieces are exactly alike since James+James furniture is crafted to your order specifications. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop.
DO YOU BUILD FOR BUSINESSES AND RESTAURANTS
James+James has built furniture for local businesses, Fortune 500 companies, and everything in between. Our commercial furniture can be found at corporate offices for Microsoft, Tyson Foods, Monster Energy, Warner Music Group and many more. Give us a call: 479-633-7557 and ask to speak to one of our commercial furniture consultants.
Click here to see some of our past commercial work and clients.
HOW DO I CARE FOR MY FURNITURE
WHAT IS YOUR RETURN POLICY
If you don’t see an answer to your question please contact us for a quick answer.