Frequently Asked Questions

If you don’t see an answer to your question please contact us for a quick answer.

HOW DO I ORDER

I DON'T KNOW WHERE TO START 

    I NEED HELP DECIDING

     

     

    No problem! Our design consultants are here to help you pick the right style, size, and customization options for your space and budget. Give us a call at 479-633-7557, text us, or email us.

    WHAT SIZE TABLE DO I NEED

    WHAT FINISH COLOR SHOULD I CHOOSE 

    TABLE CUSTOMIZATION OPTIONS EXPLAINED.

    DO YOU OFFER FINANCING

    • Yes, we offer 3 to 12 month payment plans through Affirm Financing. Select "Affirm Monthly Payments" at checkout to apply.

    DO YOU OFFER RUSH SERVICES

    • For 3rd Party Freight Shipping and Local Pick Up orders, we offer a rush service. Typically, furniture is ready for shipment or pick up within 3 to 4 weeks.  A $200.00 Rush Fee ensures that the furniture is ready for pick up in 2 weeks. Please call us before placing an order to have the rush fee added as there are some exceptions. 

    DO YOU HAVE A WARRANTY

    WHAT CAN I CUSTOMIZE

    • Everything! No custom piece of furniture is built or finished until it’s ordered so you can control everything about it. Our website offers a high degree of customization, but if you're looking for customization beyond what the website offers, please give us a call and we can help place your order: 479-633-7557

    WHAT DO THE ICONS MEAN

    Hand Built Items hand built and hand finished by the James+James team.

    Hand Finished Items hand finished by our team.

    Curated Items curated by James and his team.

    Free Shipping Items that ship free!

    WHAT SHOULD I KNOW ABOUT JAMES+JAMES BEFORE ORDERING

    James+James is a garage started, locally owned furniture company. James+James tables and beds are hand-built by a small team of local craftsmen at our shop in Arkansas. We also offer a collection of furniture that we source responsibly and hand-finish onsite. Additionally, we offer a curated selection of decor items, lighting, furniture, and rugs from across the globe. 

    OUR COSMETIC STANDARD

    At James+James, we take great pride in each and every piece of unique piece of furniture of solid wood furniture that we sell. The furniture that is handcrafted and brushed finished by our team is built using solid wood that is distressed and has a reclaimed look. Given the handmade and hand finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you. Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern. 

    Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable, hand brushed finishes, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture. 

    Solid wood may expand and contract due to changes in temperature and humidity. This means that the gaps between the boards of a traditional table top may get wider over time and need to be cleaned. This natural movement enhances the one of a kind beauty of solid wood, handcrafted furniture. It does not affect structural integrity and is not considered defective. For customers that prefer to never have gaps between their table top boards, we recommend choosing our jointed top option, which eliminates cracks and spaces between the boards in the table tops. Jointed tops expand and contract as a whole. You will still see the beautiful and natural open knots on jointed table tops. We do not offer machine manufactured perfection - no two pieces are exactly alike since James+James furniture is crafted to your order specifications. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop. 

    DO YOU BUILD FOR BUSINESSES AND RESTAURANTS 

    James+James has built furniture for local businesses, Fortune 500 companies, and everything in between. Our commercial furniture can be found at corporate offices for Microsoft, Tyson Foods, Monster Energy, Warner Music Group and many more. Give us a call: 479-633-7557 and ask to speak to one of our commercial furniture consultants.

    Click here to see some of our past commercial work and clients.

     

    HOW DO I CARE FOR MY FURNITURE

    Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood. Families love the durability and longevity of our furniture.

    For daily care, we recommend cleaning with water or any cleaning product intended for wood surfaces. Avoid abrasive cleaners and harsh chemicals. If you have any care questions, please don’t hesitate to call or email us.

     

    HOW WILL I RECEIVE MY FURNITURE

    At checkout, you will be given up to three options for delivery, depending upon your location. If you have questions about which option is best for you, give us a call: 479-633-7557.

    SHIPPING & DELIVERY OPTIONS

    1. SHOP PICKUP

    Free pickup from our wood shop in Springdale, Arkansas. Local pickup orders are typically ready in 3 to 4 weeks. Here for all the details you need to know about James+James Shop Pickup.

    2. JAMES+JAMES DELIVERY

     When you select James+James Home Delivery, you can rest assured that our team will greet you like an old friend. Our trained craftsmen will bring all of your new furniture inside your home and place it wherever you’d like. They will assemble your new table or bed at no extra cost to you. Check out all of the cities we deliver to here. If you’re near one of our delivery cities or along our route, please reach out to us! We may be able to offer you James+James Home Delivery: 479-633-7557 or james@carpenterjames.com. We offer James+James Home Delivery locally in Northwest Arkansas for $95.00. If your delivery city requires us to collect sales tax, applicable sales tax will be added during check-out. Here are all the details you need to know about James+James Delivery.

    3. 3RD PARTY FREIGHT SHIPPING

     Freight shipping straight to your curb, anywhere in the contiguous U.S. Your shipping cost will be calculated at checkout. Depending on your order size and location, shipping starts at $340. We also ship to Canada and internationally. Contact us via email or phone for a shipping quote. Third party freight shipping orders are typically shipped within 3 to 4 weeks of order date. Here for all the details you need to know about third party freight shipping.

    WHAT IS YOUR RETURN POLICY

    DELIVERED/SHOP PICKUP RETURNS

    We're so confident you're going to love your new furniture that we offer a full satisfaction guarantee for James+James delivered and shop pickup items. If you're not thrilled with your new furniture at delivery, our delivery team will load it back up and we'll issue you a full refund. Items must be rejected upon delivery, before signing for the furniture. Items can not be returned once our delivery crew has left your location. In the rare event that your order is built inaccurately or has a defect, James+James will replace the furniture and correct the issue. Our tables and beds are built from solid wood that is distressed and has a reclaimed look. Our finishes are applied by brush. Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards above and our James+James Promise

    3RD PARTY FREIGHT SHIPPED RETURNS

    In the rare event that your order is built inaccurately or has a defect, James+James will replace the furniture and correct the issue. Our tables and beds are built from solid wood that is distressed and has a reclaimed look. Our finishes are applied by brush. Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards above and our James+James Promise . James+James will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of packaging and freight charges, we are unable to offer returns or refunds on shipped orders for buyers remorse.

    DECOR & LIGHTING RETURNS

    We offer a full product refund (less two-way postage) for returned decor items. The item must be returned undamaged and in the original packaging within 15 days of purchase. To initiate a return, please call us. Items returned prior to notification can not be accepted.

    RUG RETURNS

    Rugs are custom ordered from the manufacturer and can not be returned.

    If you don’t see an answer to your question please contact us for a quick answer.