Frequently Asked Questions

If you don’t see an answer to your question please contact us for a quick answer.

HOW DO I ORDER

 

Order online  at carpenterjames.com
Order over the phone by calling 479-633-7557
Order in person at our retail store 111 S Main St., Springdale, AR 72764
 

    I DON'T KNOW WHERE TO START 

     

        I NEED HELP DECIDING

         

         

         

         

        No problem! Our design consultants are here to help you pick the right style, size, and customization options for your space and budget. Give us a call at 479-633-7557, text us, or email us.

        WHAT SIZE TABLE DO I NEED


          WHAT FINISH COLOR SHOULD I CHOOSE 


            TABLE CUSTOMIZATION OPTIONS EXPLAINED


              HOW DOES SHIPPING WORK

               

              DO YOU OFFER FINANCING

              Yes, we offer 3 to 12 month payment plans through Affirm Financing. Select "Affirm Monthly Payments" at checkout to apply.

               

                 

                 

                WHAT IS YOUR BUILD TIME? 
                Typically, furniture is ready for shipment in approx. 12 weeks. Our current woodshop space allows our team to work in a distanced and safe environment, however in the event that multiple employees are exposed to COVID-19 outside of work and are required by state guidelines to quarantine, production turnaround times for outstanding orders may be adjusted. 

                All orders are shipping within approx. 12 weeks of their order date, though delays are possible. Freight carriers are an essential service.

                Orders will be built in the order they are received, and are expected to be filled within the typical turnaround time unless otherwise notified.

                 

                WHAT ABOUT PRODUCTS THAT ARE ON BACKORDER?

                 

                 

                    

                Find everything you need to know about our Backordered Policy here.

                   

                DO YOU HAVE A WARRANTY 

                Yes, we call it the James+James Promise

                    

                   

                   

                  WHAT CAN I CUSTOMIZE

                   

                  Everything! No custom piece of furniture is built or finished until it’s ordered so you can control everything about it. Our website offers a high degree of customization, but if you're looking for customization beyond what the website offers, please give us a call and we can help place your order: 479-633-7557

                     

                     

                     

                    WHAT DO THE ICONS MEAN

                     

                     

                     

                     

                     

                    Hand Built Items hand built and hand finished by the James+James team.

                    Hand Finished Items hand finished by our team.

                    Curated Items curated by James and his team.

                    Free Shipping Items that ship free!

                    WHAT SHOULD I KNOW ABOUT JAMES+JAMES BEFORE ORDERING

                    James+James is a garage started, locally owned furniture company. James+James tables and beds are hand-built by a small team of local craftsmen at our shop in Arkansas. We also offer a collection of furniture that we source responsibly and hand-finish onsite. Additionally, we offer a curated selection of decor items, lighting, furniture, and rugs from across the globe. 

                    OUR COSMETIC STANDARD

                    At James+James, we take great pride in each and every unique piece of furniture of solid wood furniture that we sell. The furniture that is handcrafted and brush-finished by our team is built using solid wood that is distressed and has a reclaimed look. Given the handmade and hand finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you. Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern. 

                    Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable, hand brushed finishes, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture. 

                    Solid wood may expand and contract due to changes in temperature and humidity. This means that the gaps between the boards of a traditional table top may get wider over time and need to be cleaned. This natural movement enhances the one of a kind beauty of solid wood, handcrafted furniture. It does not affect structural integrity and is not considered defective. For customers that prefer to never have gaps between their table top boards, we recommend choosing our jointed top option, which eliminates cracks and spaces between the boards in the table tops. Jointed tops expand and contract as a whole. You will still see the beautiful and natural open knots on jointed table tops. We do not offer machine manufactured perfection - no two pieces are exactly alike since James+James furniture is crafted to your order specifications. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop. 

                     

                    CAN I CHANGE MY ORDER?

                    Our design consultants work hard to help you confirm every detail of your order before hitting the buy button, but if you need to make a change to your custom order, such as finish color, size, delivery method, etc, you'll have 24 hrs from when your order is submitted to make that change. Just shoot us an email response to your order confirmation, and we'll make it happen! 
                     
                    After the 24 hr window, wheels have been set in motion toward making your custom furniture, and we're not able to make any additional adjustments, or cancel your order.
                     
                    Still have questions? Please call 479-633-7557, text, email or comment below. We'd love to help!

                     

                    DO YOU BUILD FOR BUSINESSES AND RESTAURANTS 

                    James+James has built furniture for local businesses, Fortune 500 companies, and everything in between. Our commercial furniture can be found at corporate offices for Microsoft, Tyson Foods, Monster Energy, Warner Music Group and many more. Give us a call: 479-633-7557 and ask to speak to one of our commercial furniture consultants.

                    Click here to see some of our past commercial work and clients.

                     

                    HOW DO I CARE FOR MY FURNITURE

                    Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood. Families love the durability and longevity of our furniture.
                    For daily care, we recommend cleaning with water or any cleaning product intended for wood surfaces. Avoid abrasive cleaners and harsh chemicals. If you have any care questions, please don’t hesitate to call or email us.

                      

                    WHAT IS YOUR RETURN POLICY

                    View our Return Policy Here

                    View our Terms of Use Here

                    If you don’t see an answer to your question please contact us for a quick answer.