Frequently Asked Questions
Find answers to common questions about our handcrafted furniture, shipping policies, customization options, and more.
Whether you're curious about lead times, care instructions, or how to place an order, we've got you covered.
General
- Order online at carpenterjames.com
- Order over the phone by calling 479-633-7557
- Email us directly at care@carpenterjames.com
Our design consultants are here to help you pick the right style, size, and customization options for your space and budget! To get started, you can do either of the following:
- Schedule a complimentary 30-minute Design Consultation here.
- Give us a call at 479-633-7557
- Email sales@carpenterjames.com
Rectangular Tables:
- 6’ tables seat 6 people
- 8’ tables seat 8 people
- 10’ tables seat 10 people
- 12’ tables seat 12 people
Round Tables:
- 48” tables seat 4 people
- 54” tables seat 4-5 people
- 60” tables seat 5-6 people
- 72" tables seat 6-8 people
Square Tables:
- 46” tables seat 4 people
- 55” tables seat 4-8 people
- 60“ tables seat 8 people
- 66” tables seat 8 people
Our tabletops are finished with polyurethane. Polyurethane offers a robust layer of protection that minimizes wood furniture against water, stains, and scratches. Its durability is one of its most celebrated attributes, making it an ideal finish for pieces that see daily use.
Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood. Customers appreciate the durability and longevity of our furniture.
For daily care, we recommend cleaning with water or any cleaning product intended for wood surfaces. Avoid abrasive cleaners and harsh chemicals. If you have any care questions, please don’t hesitate to call or email us.
James & James has built furniture for local businesses, Fortune 500 companies, and everything in between. Our commercial furniture can be found at corporate offices for Microsoft, Tyson Foods, Monster Energy, Warner Music Group, and many more. Give us a call and ask to speak to one of our commercial furniture consultants.
Order Process
Each piece of furniture ordered at James & James is considered “custom” as it is made when you order it. We have many options already listed on our website, however, if you're looking to customize further, reach out to our team!
479-633-7557 Sales@carpenterjames.com
Yes, plans are offered through Shop Pay Installments. Select "Shop Pay Installments" at checkout to apply. Learn more here!
Every order is customized to your specifications and built to order.
All orders are shipping within approximately 10–12 weeks from their order date unless otherwise noted.
If you’re ordering for a property under construction or have future needs, we provide the option to place a hold on your order. This allows your order to remain in our queue until approximately 10 weeks before shipping from our woodshop in Springdale, AR, ensuring it enters and completes production at the right time.
Once your hold date is set, your order will ship within a week or two of that date, and then it will follow our standard shipping timeframe. This process creates a seamless delivery experience that aligns with your schedule.
Please inform our team of any holds within the first 24 hours after placing your order. Additionally, if there are any changes to your timeline regarding when you can accept shipment, please notify us as soon as possible. Depending on where we are in the production process, we may still need to ship your order as scheduled. In such cases, or if shipment has already occurred, you would be responsible for any storage fees charged by the shipping carrier, which are based on the size of the order and the length of time in storage.
To ensure the best experience for our customers, all James & James order ship with White Glove Delivery.
White Glove Delivery minimizes the risk of damage to your custom furniture in transit and ensure a hands-free assembly in the room of your choice.
We recommend reading our Shipping & Delivery Expectations to answer any further questions.
Every James & James order is made-to-order. If you need to make any change to your order (finish, size, width, etc.), you can do so by calling or emailing our team within 24hrs of placing your order.
After the 24-hour window James & James is unable to make any additional modifications or cancel your order.
We recommend reaching out to our team before completing your purchase. We can help answer any questions you may have to avoid an order changes within the first 24hrs.
For partnership and collaboration requests, please email marketing@carpenterjames.com