Frequently Asked Questions
If you don’t see an answer to your question please call or email us for a quick answer.
HOW DO I ORDER?
Order online at carpenterjames.com
Order over the phone by calling 479-633-7557
Order in person at our retail store 111 S Main St., Springdale, AR 72764
I NEED HELP DECIDING!
No problem! Our design consultants are here to help you pick the right style, size, and customization options for your space and budget. Give us a call at 479-633-7557, text us, or email us.
WHAT SIZE TABLE DO I NEED?
Selecting the perfect size table
WHAT FINISH COLOR SHOULD I CHOOSE?
Selecting the perfect finish option
HOW DURABLE ARE YOUR FINISHES?
Protective finish and table care
HOW DOES SHIPPING WORK?
Learn about the shipping process
DO YOU OFFER FINANCING?
Yes, plans are offered through Shop Pay Installments. Select "Shop Pay Installments" at checkout to apply. Learn more here!
WHAT IS YOUR BUILD TIME?
All orders are shipping within approx. 12 weeks from their order date unless noted on the Specifications/Dimensions tab on the product page.
WHAT ABOUT PRODUCTS THAT ARE ON BACKORDER?
Find everything you need to know about our Backordered Policy here.
DO YOU HAVE A WARRANTY?
Yes, we call it the James+James Promise
WHAT CAN I CUSTOMIZE?
A lot! No custom piece of furniture is built or finished until it’s ordered so you can control nearly everything about it. Our website offers a high degree of customization, but if you're looking for customization beyond what the website offers, please give us a call and we can help place your order: 479-633-7557
WHAT SHOULD I KNOW ABOUT JAMES+JAMES BEFORE ORDERING?
James+James is a garage-started, locally owned furniture company. James+James-built-furniture is hand-crafted by a small team of local craftsmen at our shop in Arkansas. We also offer a collection of furniture that we source globally and hand-finish onsite. Additionally, we offer a curated selection of decor items, lighting, furniture, and rugs from around the world.
OUR COSMETIC STANDARD
At James+James, we take great pride in each and every unique piece of furniture of solid hardwood furniture that we sell. The furniture that is handcrafted and brush-finished by our team is built using solid hardwood that is distressed and has a reclaimed look. Given the handmade and hand-finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand-finished just for you. Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern.
Other characteristics of handcrafted, solid wood furniture include open knots, (knots on top surfaces are filled by our craftsmen), visible brush strokes, micro-imperfections, and textural variations in the durable, hand-brushed finishes, unique distress marks, exposed screws, wood filler marks, rustic welds, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture.
Solid wood may expand and contract due to changes in temperature and humidity. This natural movement enhances the one-of-a-kind beauty of solid hardwood and handcrafted furniture. It does not affect the structural integrity and is not considered defective. We do not offer machine-manufactured perfection - no two pieces are exactly alike since James+James furniture is crafted to your order specifications. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop.
CAN I CHANGE MY ORDER?
Our design consultants work hard to help you confirm every detail of your order before hitting the buy button, but if you need to make a change to your custom order, such as finish color, size, delivery method, etc, you'll have 24 hrs from when your order is submitted to make that change.
After the 24 hr window, wheels have been set in motion toward making your custom furniture, and we're not able to make any additional adjustments, or cancel your order.
Still have questions? Please call 479-633-7557, text, or email. We'd love to help!
WHAT DO THE ICONS MEAN?
Items hand built and hand-finished by the James+James team.
Items hand finished by our team.
Items curated by James and his team.
Items that ship free!
DO YOU BUILD FOR BUSINESSES AND RESTAURANTS?
James+James has built furniture for local businesses, Fortune 500 companies, and everything in between. Our commercial furniture can be found at corporate offices for Microsoft, Tyson Foods, Monster Energy, Warner Music Group, and many more. Give us a call: 479-633-7557 and ask to speak to one of our commercial furniture consultants.
Click here to see some of our past commercial work and clients.
HOW DO I CARE FOR MY FURNITURE?
Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood. Families love the durability and longevity of our furniture.
For daily care, we recommend cleaning with water or any cleaning product intended for wood surfaces. Avoid abrasive cleaners and harsh chemicals. If you have any care questions, please don’t hesitate to call or email us. Or click here to read more about our finishes.
WHAT IS YOUR RETURN POLICY?
View our Return Policy Here
View our Terms of Use Here
INTERESTED IN COLLABORATING WITH US?
Send a message to our team at jamesandjames@goldenword.co.
If you don’t see an answer to your question please call or email us for a quick answer.