By purchasing furniture from James+James you are supporting American craftsmen and women who make their livelihood hand-crafting furniture from our home to yours. This means that each piece will be entirely unique, and have the look and feel of bench made pieces. Read our Cosmetic Standards here to understand what our furniture is and what it isn't.
Our team of craftspeople get to work right away on your custom order, and James+James does not accept cancellations or changes on any custom furniture orders 24 hours after the order has been placed.
James+James does not accept returns on any custom ordered pieces. However in the rare event that your order is built inaccurately or has a defect, James+James will replace the furniture and correct the issue.
James+James will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions.
Furniture cannot be rejected at delivery for damage, but must be accepted and damage notated before James+James can fix or replace any damaged items. The customer will be responsible for any storage or additional delivery fees incurred by rejected furniture.
Once custom furniture is shipped and arrives at the shipping terminal nearest its destination, delivery must be set with the delivery company and accepted by the customer in a timely manner to avoid incurring storage fees.
James+James is not responsible for storage fees, or reconsignment fees incurred by the customer, and separate invoices will be sent to customer and charged before action can be taken to make any shipping changes.
Our custom made table, beds, benches, pews, porch swings, shelves, and desks are built from solid wood that is distressed and has a reclaimed look. Our finishes are applied by brush. Any characteristics of handmade furniture are not considered defects. Please see our cosmetic standards in our FAQ.