FREQUENTLY ASKED QUESTIONS

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GENERAL FAQ


  • Our Story

    September 2017 we celebrated 6 years in business and furniture in all 50 states and 5 countries! Thank you for helping us become America's garage-started furniture company.

  • What’s with James+James?

    James+James is a garage started, locally owned furniture company. James+James tables and beds are hand-built by a small team of local craftsmen at our shop in Arkansas. We also offer a collection of furniture that we source responsibly and hand-finish onsite. Additionally, we offer a curated selection of decor items, lighting, furniture, and rugs from across the globe. 

    At James+James, we take great pride in each and every piece of unique piece of furniture of solid wood furniture that we sell. The furniture that is handcrafted and brushed finished by our team is built using solid wood that is distressed and has a reclaimed look. Given the handmade and hand finished nature of the products we craft, variations and imperfections in the wood should be expected and celebrated! Just as every tree is unique, so too is every piece of furniture that is handcrafted and hand finished just for you. Every piece of furniture will have a unique grain pattern and slight color variation as a result of the grain pattern. 

    Other characteristics of handcrafted, solid wood furniture include open knots, visible brush strokes, micro-imperfections and textural variations in the durable, hand brushed finishes, unique distress marks, exposed screws, wood filler marks, joint lines, and distinctive nicks, splits, cracks, and other imperfections. We allow up to approx. 1" of variation across all measurements due to the custom nature of the handcrafted furniture we build. Those who do not appreciate variations and imperfections should not purchase handcrafted furniture. 

    Solid wood may expand and contract due to changes in temperature and humidity. This natural movement enhances the one of a kind beauty of solid wood, handcrafted furniture. It does not affect structural integrity and is not considered defective. For customers that prefer to never have gaps between their table top boards, we recommend choosing our jointed top option, which eliminates cracks and spaces between the boards in the table tops. Jointed tops expand and contract as a whole. You will still see the beautiful and natural open knots on jointed table tops. We do not offer machine manufactured perfection - no two pieces are exactly alike since James+James furniture is crafted to your order specifications. We celebrate the true uniqueness of every piece of solid wood furniture that is built and finished by hand in our woodshop. 

  • Holiday Season Lead Time

    Our typical build time is between four and six weeks. We know that the holiday season can sneak up quickly - if you need your furniture delivered prior to Thanksgiving, we are happy to offer an expedited build time.

    Local Northwest Arkansas Delivery or Wood Shop Pickup

    Furniture ordered on or before October 14th, 2017, will be ready for local delivery or pickup on or before Wednesday, November 22nd with NO rush fee.

    Starting Sunday, October 15th, 2017, furniture that needs to be delivered locally or picked up in Northwest Arkansas on or before Wednesday, November 22nd will be subject to a $80.00 RUSH FEE. Please call 479-633-7557 prior to placing your order to ensure the RUSH FEE is added to your order. If an order is placed without a RUSH FEE, the furniture will be scheduled for delivery or pickup within eight weeks.

    Starting Sunday, October 28th, 2017, furniture that needs to be delivered locally or picked up in Northwest Arkansas on or before Wednesday, November 22nd will be subject to a $160.00 RUSH FEE. Please call 479-633-7557 prior to placing your order to ensure the RUSH FEE is added to your order. If an order is placed without a RUSH FEE, the furniture will be scheduled for delivery or pickup within six to eight weeks.

    Once production capacity has been met, expedited build times and rush fees will no longer be available, so please place your order sooner rather than later!

    Third Party, Curbside Shipping

    Furniture ordered on or before Saturday, October 7th, 2017, will be released into transit and delivered by the third party delivery company on or prior to Tuesday, November 22nd.

    Starting Sunday, October 8th, 2017, furniture shipped via third party, curbside delivery with arrival on or before Wednesday, November 22nd will be subject to a $100.00 RUSH FEE. Please call 479-633-7557 prior to placing your order to ensure the RUSH FEE is added to your order. If an order is placed without a RUSH FEE, the furniture will be released into transit with the third party freight company within eight weeks. Typical transit time on furniture shipped via third party is three to five business days.

    Starting Sunday, October 21st, 2017, furniture that needs to be shipped via third party, curbside delivery with arrival on or before Wednesday, November 22nd will be subject to a $200.00 RUSH FEE. Please call 479-633-7557 prior to placing your order to ensure the RUSH FEE is added to your order. If an order is placed without a RUSH FEE, the furniture will be released into transit with the third party freight company within six to eight weeks. Typical transit time on furniture shipped via third party is three to five business days.

    Once production capacity has been met, expedited build times and rush fees will no longer be available, so please place your order sooner rather than later!

    James+James Home Deliveries (outside of Northwest Arkansas)

    Our delivery routes are filling up quickly, but are not subject to RUSH FEES. Please keep an eye on our Deliveries webpage to see when we’ll be coming back through your city next! Our delivery truck will be back in every James+James Home Delivery city between Thanksgiving and Christmas!

  • How do I order?

    There are three easy ways to order:

    1. Order online by customizing furniture and/or adding items to your shopping cart.

    2. Simply give us a call at 479-633-7557. We can answer any questions you might have and place your order.

    3. Visit our retail store at 4217 S. Thompson St., Springdale, AR 72764

    After an order is placed, you will be emailed an order confirmation receipt to confirm the details of your order in writing.

  • What do the product icons mean?

    Built - Items that feature the hammer icon are both built and hand finished by the James+James team in Northwest Arkansas. These items offer nearly endless customization options. If you’d like to inquire about customizing your piece beyond the website’s capabilities, please give us a call.

    Finished - Items that feature the paintbrush icon are hand-finished by our team. We offer a wide selection of standard finishes. If you are looking for something custom, please give us a call.

    Picked - Items that feature the binocular icon are hand selected and curated by James and his team. If you are a maker and would like to work with James+James, please email us.

    Free shipping - Items that feature the truck icon ship straight to your home for free!

  • I need help deciding!

    We'd love to help! Give us a call during regular business hours and ask to speak with one of our design consultants: 479-633-7557. They can help you pick the right size, stains, and styles to fit your space and budget.

    Having trouble deciding which stain will work best in your space? Please check out our Customer Gallery, where you can use the filter to see each stain color on different pieces of furniture in different homes. We also offer Stain Samples!

    You can check out all table customization options with photos on our Options page.

  • Do you build for businesses and restaurants?

    James+James has built furniture for local business, Fortune 500 companies, and everything in between. There is no job too small or too large - our furniture, decor, and lighting can be found in businesses across the country. From local designers to international design firms, from conference tables to entire restaurants, we have and can do it all. Our team is happy to provide digital mock-ups for contracted commercial clients. Give us a call: 479-633-7557.

  • Do you have a store front?

    Yes! Our retail store is located at 4217 S. Thompson St in Springdale, Arkansas (north of the NWA Mall). We are open Monday through Saturday 10am to 6pm.  We are closed on Sundays.

    Our wood shop is located at 460B W Randall Wobbe Ln in Springdale, Arkansas (right off 71B) and is open 9am to 4pm Monday through Friday.

  • Do you offer military discounts?

    Yes! We offer a 10% Military Discount on all products. Please call or email us for more information: 479-633-7557 or james@carpenterjames.com. Thank you for your service!

  • Do you offer financing?

    Yes, James+James now offers financing through Synchrony Financial. Qualified customers can receive 6 months deferred interest. If the promotional purchase is not paid in full within 6 months, interest will be charged to your account from the date of purchase. To avoid late fees, you must make your Total Minimum Monthly Payments by the due date each month. These Minimum Monthly Payments may not pay off the promotional purchase before the end of the promotional period. Currently, this financing offer is only available in store and not online. Please inquire in store for more details.

FURNITURE FAQ


  • What can I customize?

    Everything! No custom piece of furniture is built or finished until it’s ordered so you can control everything about it. Our website offers a high degree of customization, but if you're looking for customization beyond what the website offers, please give us a call and we can help place your order: 479-633-7557

  • Table Options Explained:

    We offer several options to customize your furniture. To view examples of each custom option, please visit our Table Options page. Table options avaliable vary by product. 

    End Caps: End caps, often referred to as bread boards, are boards that run perpendicular to the table top boards. See example

    Top Style - Traditional vs. Jointed: We offer both a traditional boarded top and a jointed top that features a non-planked top. Please view our blog post explaining the differences and see this example . By their nature, round tables and hardwood tables are always built with a jointed top.

    Tapered Legs: Our farmhouse tables come standard with a traditional square leg. We offer the option of a tapered leg for a different look. See example .

  • How do I care for my furniture?

    Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood from heat and moisture, so you don’t need to worry about coasters. Families love the durability and longevity of our furniture.

    For daily care, we recommend cleaning with water or any cleaning product intended for wood surfaces. Avoid abrasive cleaners and harsh chemicals. If you have any care questions, please don’t hesitate to call or email us.

  • How will I receive my furniture?

    At checkout, you will be given up to four options for delivery, depending upon your location. If you have questions about which option is best for you, give us a call: 479-633-7557.

    1. SHOP PICKUP: Free pickup from our wood shop in Springdale, Arkansas. (see details below)
    2. JAMES+JAMES DELIVERY: Our delivery crew drives all across the country. If you live in one of our delivery cities, the James+James team can bring the furniture straight into your home for around $180 - $280 per order depending on your location. Local deliveries in the Fayetteville-Springdale-Rogers-Bentonville area are $95. If you live along our delivery route, we may still be able to deliver to you. Call 479-633-7557 for more information. If your delivery city requires us to collect sales tax, applicable sales tax will be added during check-out. (see details below)
    3. THIRD PARTY FREIGHT SHIPPING: Freight shipping straight to your curb, anywhere in the contiguous U.S. Your shipping cost will be calculated at checkout. Depending on your order size and location, shipping starts at $340. We also ship to Canada and internationally. Contact us via email or phone for a shipping quote. (see details below)
  • 1. Shop Pickup Details:

    If you select free pick-up on checkout, the turn-around time is typically 4-6 weeks from order to pick up. A member of our team will reach out as soon as your furniture is ready to head home and schedule a pickup day and time. Once a time is scheduled for your pickup, we will have our crew ready and our loading dock reserved for you at that designated time.

    Our NWA wood shop is open for pickup Monday through Friday from 10 am to 4 pm and is located at 460 W Randall Wobbe Ln., Springdale, AR. Our crew will be available to help load up your new furniture, but please come prepared with blankets, straps, etc to properly secure everything for your drive home. Tables picked-up are not packaged. You will be asked to inspect and sign for the furniture at pickup.

  • 2. James+James Delivery Details:

    If you live one of our delivery cities or if you are eligible for our Local Delivery option, you will be able to select a James+James delivery upon checkout. We are only able to accept deliveries for each trip until the trailer is full. You can monitor the capacity of each trip on our deliveries page. Typically we make each delivery run every 6 to 8 weeks.

    If you are located on our delivery route or just outside one of our delivery cities, it is possible that we can deliver to your home. Please contact us for more information!

    At least one week before the scheduled delivery trip or local delivery, you will be emailed with a specific delivery date and 1.5 hour time window for your delivery. Your delivery time and date will be dictated by your location relative to our delivery route. Deliveries can happen any day between 8:00 am and 8:00 pm and we cannot guarantee days or times. Our deliveries are scheduled based off drive times and cannot be modified. This is done to reduce the cost of the deliveries for all customers. If your delivery is going to be impacted by weather or other uncontrollable circumstances, we will contact you with a new delivery date and time as soon as we can.

    Please be prepared to inspect and sign for your furniture upon delivery.

    Deliveries include inside placement on the ground floor only. If your residence is not on the ground floor, your delivery will be curbside.

    To lower your delivery costs and reduce transit damage, some items arrive unassembled (chairs, hutches, buffets etc.). Assembly is very simple and straightforward and instructions are included. Our crew will be happy to assemble your table in your home.

    It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.

    If you have any questions concerning deliveries, please call or email us.

  • 3. Third Party Freight Shipping Details:

    If you are not located in one of our delivery cities or are unavailable to accept delivery during a James+James delivery, we offer shipping through 3rd party freightliners. We know that shipping solid wood furniture can be costly, so James+James only charges what it actually costs to have furniture delivered via 3rd party freightliners. 

    Most furniture is shipped within 4 to 8 weeks of ordering. You will be notified by our team as soon as your furniture leaves our shop. Once the furniture arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. Please note that sometimes these delivery time windows can span over several hours, so please be prepared to accept your shipment at any point in the time window given. If you are not able to accept your shipment within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees. All 3rd party freight deliveries occur during normal business hours only. Please be prepared to inspect and sign for your furniture upon delivery.

    To save all of our customers money, all shipping prices are for curbside delivery only. This means you will need to bring the furniture inside your home, uncrate it, and assemble it. Our furniture is built from solid wood and is heavy. We also crate the furniture to protect it from damage during transit, so please be prepared to open the crate during inspection.

    Shipping via third party freightliner starts at $340. We highly recommend our more affordable James+James deliveries if you live in or near one of our many delivery cities.

    It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, DO NOT ACCEPT THE DELIVERY OR SIGN THE DELIVERY SLIP.

    In the unlikely event that your furniture is damaged in transit by the 3rd party freight line, James+James will ship you replacement furniture at no additional cost to you by filing a claim with the shipping company, but we can only do that if you refuse the damaged furniture. Once you sign the delivery slip, James+James can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is extremely important.

    If you require white glove service for shipping (bringing the package inside, unpacking it, setting it up, etc.), please give us a call and we will provide you with a white glove shipping quote. Please keep in mind white glove service typically increases the freight quote by hundreds of dollars.

    Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.

    Please note: Because of increased freight costs, there will be an additional surcharge of $150.00 per order for third party freight shipped to New York City. When ordering online, your shipping total will not reflect this additional fee. We will reach out to you directly when your online order has been processed. Please don't hesitate to call or email us with any questions regarding this surcharge: 479-633-7557 or james@carpenterjames.com

  • What is your furniture refund policy?

    Because every piece of James+James furniture is custom built and/or finished to order and therefore is not re-sellable by James+James, our return policy only covers product defects and inaccurate orders. In the rare event that your order is built inaccurately or has a defect, James+James will replace the furniture and correct the issue.

    Our tables and beds are built from solid wood that is distressed and has a reclaimed look. Our finishes are applied by brush. Any characteristics of handmade furniture should not be considered defects.

    In the rare event that your furniture is damaged in transit, James+James will correct the issue at no additional charge as long as the damage is properly noted upon delivery.

    If you have any questions concerning our refund policy, please call or email us.

DECOR, LIGHTING, & RUGS FAQ


  • How much is shipping?

    Free! All of our decor, lighting, and rugs ship for free straight to your home or business. If the item is in stock, it typically ships within 1 business day. Transit times vary depending on your location. If rushed delivery is desired for decor items, please give us a call: 479-633-7557. If your cart includes both decor and furniture items, the items will arrive independently.

  • Decor/Lighting Refund Policy:

    We offer a full product refund (less two-way postage) for returned decor items. The item must be returned undamaged and in the original packaging within 15 days of purchase. To initiate a return, please call us. Items returned prior to notification can not be accepted.

  • Rug Refund Policy:

    Rugs can only be returned if they arrive damaged. It is the responsibility of the customer to inspect all rugs for damage before accepting and signing for the shipment.