Refund policy

REFUND POLICY

In the rare event that your order is inaccurate or defective, James & James will correct the issue. Any natural characteristics of handmade furniture are not considered defects. James & James will also correct any issues regarding items damaged in transit, if the damage is properly noted UPON delivery per our instructions. Due to the extreme customization of our products, James & James is unable to offer refunds, or any modifications to custom orders after 24 hours of placing an order. 

 If you want to return your Furniture within the first 14 days after your receipt due to damage or defects, please email James & James at care@carpenterjames.com to arrange a return pick-up. Return fees are 15% of the original purchase price before shipping. Shipping fees are not refundable. All Furniture must be successfully delivered before a return can be initiated. Please note that any transit damage or manufacturing defects must be reported within 24 hours and noted clearly on the Proof of Delivery form. 

To be eligible for return, furniture must not be excessively used. Upon return pickup, appropriate credits and/or refunds will be issued for the purchase price (less 15%) of the Product(s) not including shipping cost and for any taxes due to be refunded in accordance with state law. 

Furniture unable to be delivered due to sizing or fit issues is not eligible for return. All furniture produced with extra customization (sizing, configuration) is final sale. We can only accept one return or exchange per piece (identified by delivery address). We cannot accept returns or exchanges on pieces that have been altered or customized in any way post-delivery.