Shipping policy
We offer three different delivery options based on your location.
Curbside Freight Shipping Details:
We offer curbside shipping to all 48 contiguous states. Most furniture is shipped within approx. 12 weeks of ordering. You will be notified by our team as soon as your furniture leaves our shop. Furniture is typically in transit for 5 to 15 business days. Once the shipment arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. The delivery date and window can vary depending on individual shipping locations and freight company availability to your location. Please be prepared if the initial delivery date is declined or if you request a rescheduled date, the next available delivery date may be between 2-3 weeks from the original proposed delivery date.
The delivery company will give you a call at least a day in advance with your delivery date and window for when you can expect their team to arrive at your home with your furniture. The third-party delivery team will also give you a call when they're about 30 mins out to let you know they're on their way. If you are not home at the time you scheduled for your delivery, additional delivery charges will apply for redelivery. Delivery time windows can span over several hours, so be prepared to accept your shipment at any point within the time window given. Most third-party freight deliveries occur on normal business days only. If you are not able to accept your shipment or schedule delivery within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees.
To save you money, your delivery will be curbside. This means you will need to bring the furniture inside your home, uncrate/unpack it, and assemble it. Keep in mind that our solid hardwood furniture is often quite heavy and you will almost certainly need help to bring your custom furniture inside from the curb.
Please be prepared to inspect and sign for your furniture upon delivery. The delivery slip is a legally binding document. It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, do not refuse delivery. Please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the third-party freight-liner, James+James will fix or replace the item at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted the damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, James+James can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is imperative.
Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.
Because of increased freight costs, there will be an additional surcharge of $150.00 per order for third-party freight shipped to New York City. When ordering online, your total will not reflect this additional fee. We will reach out to you directly when your online order has been processed.
*Most chairs and benches when purchased independently from other items will ship for free via a parcel carrier instead of through a curbside freight carrier. Parcel carriers do not schedule deliveries in advance and do not require a signature upon delivery. If your order is shipped via a parcel carrier, it is your responsibility to inspect your new furniture thoroughly and completely and notify James+James of any damage within 48 hours of receipt.
Please don't hesitate to call or email us with any questions regarding this surcharge: 479-633-7557 or sales@carpenterjames.com
Inside White Glove Delivery
If we offer White Glove delivery to your zip code, you'll see an option for Inside White Glove Delivery at checkout. We offer our white glove delivery through a third-party logistics company. Most furniture is shipped within approx. 12 weeks of ordering. You will be notified by our team as soon as your furniture leaves our shop. Furniture is typically in transit for 5 to 15 business days. Once the shipment arrives at the shipping terminal nearest to your home, you will be contacted by the freight company to schedule a delivery window. The delivery date and window can vary depending on individual shipping locations and freight company availability to your location.
Please be prepared if the initial delivery date is declined or if you request a rescheduled date, the next available delivery date may be between 2-3 weeks from the original proposed delivery date.
The delivery company will give you a call at least a day in advance with your delivery date and window for when you can expect their team to arrive at your home with your furniture. The third-party delivery team will also give you a call when they're about 30 mins out to let you know they're on their way. If you are not home at the time you scheduled for your delivery, additional delivery charges will apply for redelivery. Delivery time windows can span over several hours, so be prepared to accept your shipment at any point within the time window given. Most third-party freight deliveries occur on normal business days only. If you are not able to accept your shipment or schedule delivery within a reasonable amount of time (as defined by the freight company), the freight company may be required to charge storage fees.
Please be prepared to inspect and sign for your furniture upon delivery. The delivery slip is a legally binding document. It is your responsibility to inspect your new furniture thoroughly and completely for any damage BEFORE signing for the package(s). In the very rare event that your furniture does arrive damaged, do not refuse delivery. Please note any damage on the delivery slip before signing for your furniture. In the unlikely event that your furniture is damaged in transit by the third-party freight-liner, James+James will fix or replace the item at no additional cost to you by filing a claim with the shipping company, but we can only do that if you've noted the damage on the delivery slip before signing for the furniture. Once you sign the delivery slip, James+James can assume no responsibility for damage found after delivery, so fully inspecting your furniture upon delivery is imperative.
Delivery does not include the removal or moving of old furniture. Please make sure your delivery space is clear and ready for your new furniture.
Your furniture will be brought inside, assembled, and the packaging for any items assembled will be removed by the delivery team. It's yours to enjoy from there!
*Please remember, most chairs, barstools, buffets and hutches, and some dressers are delivered flat-packed in boxes. These items will not be assembled for you, though assembly is very simple and straightforward and instructions are included. The delivery company is also not obligated to unpack these items. Please be prepared to inspect these items thoroughly and completely before the delivery company leaves.
Certain items, such as porch swings, bookshelves, dressers, and other items that need to be secured to the wall/ceiling will be the responsibility of the customer. Delivery does not include installation.
*Please note: Furniture cannot be refused upon delivery if it does not fit through an entryway. It is your responsibility to ensure the furniture you order can fit in your home.
James+James Inside Local Delivery
If you live in NWA near our woodshop, you'll see an option for Inside Local Delivery at checkout. We offer inside delivery through a third-party delivery company. Inside Local deliveries typically occur on a weekday approx. 12 weeks from your order date. Once your furniture is complete, our team will send you an email letting you know to expect our third-party local delivery partner to call and schedule delivery. Because your delivery date and time are scheduled based on the relative locations of the dozens of homes on the same schedule, that delivery date and time cannot be changed or dictated.
Delivery does not include the removal or moving of old furniture. Please make sure your delivery space is clear and ready for your new furniture. Please be prepared to inspect and sign for your furniture upon delivery. In the very rare event that your furniture does arrive damaged, do not refuse delivery. Notate any damage on the delivery slip before accepting the delivery. James+James will fix or replace damaged items at no additional cost to you, but we can only do that if you've noted the damage on the delivery slip before signing for the furniture.
Your furniture will be brought inside, assembled, and the packaging for any items assembled will be removed by the delivery team. It's yours to enjoy from there!
Local Inside Deliveries include inside placement on the ground floor only. If your residence is not on the ground floor, your delivery will be curbside or into a ground floor space of your choice.
*Please remember, most chairs, barstools, buffets and hutches, and some dressers are delivered flat-packed in boxes. These items will not be assembled for you, though assembly is very simple and straightforward and instructions are included. The delivery company is also not obligated to unpack these items. Please be prepared to inspect these items thoroughly and completely before the delivery company leaves.
Certain items, such as porch swings, bookshelves, dressers, and other items that need to be secured to the wall/ceiling will be the responsibility of the customer. Delivery does not include installation.
It is your responsibility to ensure the furniture you order can fit through your threshold. Furniture cannot be refused upon delivery if it does not fit through an entryway.
If you have any questions concerning deliveries, please call or email us.